Title “borrowed” from a book by the same name, and talk inspired by a tweet yesterday from Brianna Norcross in which she asked, “Plugin devs/sellers… What’s the dickiest thing a customer has done? I just have a morbid curiosity about this.”

https://twitter.com/sarcasmically/status/484367403166736384

The talk will look at a few of these horror stories to see how things went terribly wrong and what I might have done to prevent them. Essentially looking at the pitfalls in managing client relationships, taking responsibility for our own actions and working to improve our communication skills.